Privacy Policy
This Privacy Policy outlines how Ganexa Consultancy Services Pvt. Ltd. ("Ganexa", "we", "us", or "our") manages personal information obtained through our website at ganexas.com, our services, and our interactions with clients and visitors.
By using our website or engaging our services, you acknowledge and agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact details: name, work email address, phone number, and company name, provided when you submit an enquiry, book a consultation, or subscribe to our newsletter.
- Usage data: pages visited, time spent on pages, browser type, and IP address, collected automatically via standard web analytics tools.
- Communication data: the content of messages you send us via contact forms, email, or other channels.
- Business information: details about your organisation and its challenges, shared in the context of a consulting engagement.
We do not knowingly collect personal information from individuals under 18 years of age.
2. How We Use Your Information
Ganexa collects and uses personal data lawfully, fairly, and transparently. We use your information to:
- Respond to your enquiries and provide the services you have requested.
- Send you information about our services, insights, and events, where you have given consent or where we have a legitimate interest in doing so.
- Fulfil contractual or service-related obligations in the course of a consulting engagement.
- Improve our website, services, and communications.
- Comply with legal obligations.
We do not use personal information for any unrelated or unauthorised purposes.
3. Third-Party Data Sharing
Ganexa does not sell, rent, or trade personal information. We do not share personal information with any third party without the prior consent of the individual concerned, except in the following circumstances:
- Service providers who assist us in operating our website or delivering our services (e.g. email delivery, CRM, analytics), bound by data processing agreements requiring them to protect your data.
- Where required by law, regulation, or court order.
- In connection with a business transfer, merger, or acquisition, where we would notify affected individuals in advance.
All third parties we engage meet strict data protection and security standards, and are bound by legally enforceable agreements outlining their responsibilities.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact enquiry data is typically retained for up to 3 years from last contact. Client engagement data is retained in accordance with our contractual obligations and applicable regulatory requirements.
5. Your Rights
Upon verified request, you have the right to:
- Access the personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of your personal information, subject to legal or regulatory exceptions.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the relevant data protection authority in your jurisdiction.
To exercise any of these rights, please contact us at info@ganexa.net.
6. Security
Ganexa implements appropriate administrative, technical, and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. We regularly review our security frameworks and train staff on data privacy and compliance.
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to contact us directly for sensitive communications.
7. Cookies
Our website uses cookies and similar technologies to improve user experience and analyse site usage. You may control cookie settings through your browser. Disabling cookies may affect the functionality of some areas of the site.
8. Links to Third-Party Sites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Policy Updates
Ganexa may revise this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Material updates will be published at ganexa.net/privacy-policy with an updated effective date. Continued use of our website after changes are published constitutes acceptance of the revised policy.
10. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact: